When I was in Zanzibar in February, I noticed that a packet of sugar had an email address on it. The sugar was from Zanzibar Tea Packers and also had a postal address and phone number. At the time, I wondered what the purpose was, and what would happen if one emailed them. As I was going through my miscellany that I collected during the trip, I decided to find out and was pleasantly surprised to receive a response.
Check out the original post, which tells you how simple customer relations can be sometimes... Fascinating observation and reminder from the posts author.
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